How it works
Flows,
from question to deal.
The question comes in where it comes in. The answer is drawn from your own systems, with the source. Then it goes on to a quote, an order, a ticket or the right person. Here is how it fits together, and what happens when there is no answer.
The question in
Saga answers,
wherever
the question comes in.
Customers and colleagues ask where they already are. And sometimes it is not a question but an event in your systems that starts the flow.
Web chat
For your customers, on your site, around the clock. Answers product questions and leads to a quote request. If the customer is logged in, Saga knows who is asking.
More about the web chatThe customer’s email becomes a ticket with a ready draft. The salesperson approves.
More about email and ticketsTeams and chat
For your colleagues, in the chat, in Teams or by email. Answers from your own knowledge in seconds.
More about Teams and chatAn event in your systems
A changed delivery, a new order or an agreement about to expire can start the flow. Saga writes the email to the customer, you approve.
More about tickets and flowsThe right next step
Saga takes the question
on to the right flow.
Most questions just get an answer, with the source, and that is enough. Others go further.
Answer with source
Usually that is enough. The question is answered, and logged to the customer record if it is a customer.
Quote or order
The draft is ready with the right product, stock and contract price. The salesperson approves, and the order is placed in your ERP once the customer has said yes.
Ticket
When the question needs following up, it becomes a ticket, logged to the customer record, with the person who owns it. Saga sends a reminder when an answer is late.
The right person
If there is no answer, Saga says so and hands over, with what has already been gathered.
Your rules in plain text. You decide what goes out straight away and what you approve first. The rules are yours, and we set them together.
Agentic flows. Saga takes the next step herself: she sends a reminder when an answer is late, follows up on what has not come back and hands over when something is unclear.
Everything in one place
Everything in one place.
You see what is waiting.
All contacts, customers and products are in the Gaide app, and every question, answer, quote and ticket is logged there. If you have a CRM, everything ends up there too.
The Foundation
The answers exist.
But in five different systems.
The same product has three different names in three systems, and nobody knows for sure which datasheet applies. Left unconnected, any AI will guess.
The Foundation connects
everything around every product.
What was scattered comes together around the product, with the right source, always up to date. We connect what you already have. Nothing is replaced.
One question,
one answer.
Saga follows what is connected, and answers only from what the person asking is allowed to see.
SharePoint 
Teams 
Copilot 
ChatGPT 
Claude Safe all the way
Safe all the way.
More about securityGetting started
Live in days.
We listen to how you work, set up the flows for you and are live in days.
A 30-minute call.
You tell us how the questions come in and where they get stuck. We show you what it can look like at your company.
We set up the flows for you.
On your data, for how you work. We go through your real questions together and correct the answers.
Live, and we stay with you all the way.
We follow up your KPI every month, correct what needs correcting and take the next step when you are ready.
Contact us
See what it would
look like with your data.
30 minutes with Martin. You tell us where the questions pile up, we show you what it can look like on your own systems.
Martin HelgessonChief Commercial Officer (CCO)
Frequently asked questions
Do we have to clean up our data first?
No. That is the work we do. Old PDFs, spreadsheets and email threads are the normal state. The Foundation is laid with what you have.
How long does it take before we are live?
The first step is live in days. We do the connections to your ERP when you want, and you get a timeline before we start.
What happens when our systems change?
We monitor the connections and adjust them. New products, prices and documents land in the right place as they come in.
Who owns the Foundation?
You. It is your data, structured. It is stored in Sweden, all processing happens within the EU, and you can get everything out whenever you want.