Every question left waiting
is a lost deal.
Questions come from every direction. The person who knows the answer has no time, and the customer buys from someone else.
The answer is in the company: in your ERP, in the price list, on a drawing or in the head of whoever has been there longest. Nobody has time to look. The question waits until Thursday. By then the customer has already bought from someone else.
Watch the film, 60 secondsSaga answers,
wherever the question comes in.
The answer is ready in minutes, not days. And every answer moves on to the right next step.
Saga answers where the question comes in: in the web chat, in email, in Teams and the chat, and in your own AI if you have one. The right item, price and stock, always with the source. Anything uncertain goes to a colleague instead of out to the customer.
See all channelsSaga takes the question
on to the right flow.
For example: the email becomes a quote, the quote an order, and the order goes into your ERP. The team approves with one click.
It does not stop at the order. The order confirmation, the delivery notice and the task for the warehouse follow, the way you want them. If anything is unclear, Saga stops and hands over to a colleague.
More about email and ticketsEverything in one place.
You see what is waiting.
The order, the lead from your site and the warehouse question sit on the same board. Saga does the work, nothing is left waiting.
Every question becomes a ticket in the right flow, with the right person, and everything is logged to the customer. Saga sends a reminder when an answer is late, follows up on what has not come back and hands over when something is unclear. This is what is often called agentic flows: Saga takes the next step itself, and you see the status without asking around.
Read more about how it worksEverything gets stuck with Paul.
Recognise him? Watch the film, 60 seconds.
The customer journey
Start where you have
the most to gain.
Every product raises questions. We follow the customer journey, from the first question to the next deal.
Inside sales · Product selection
Product questions answered right away.
Saga answers product questions from your catalogue, data sheets and site. In the web chat, or in the chat while a colleague is on the phone.
What we measure together
- Questions Saga answers herself
- Enquiries from your site
Ø50 mm is enough. Would you like a quote?Inside sales · Enquiry
The quote ready the same morning.
Saga reads the enquiry in the inside sales inbox and prepares the material and a draft reply and quote. You approve, Saga sends.
What we measure together
- Response time
- Answered the same day
Saga has written the replyCustomer service · Order
Orders go in without manual handling.
Saga reads the order and prepares it in your ERP. You approve, Saga enters it.
What we measure together
- Orders without manual handling
- Time per order
Saga has prepared the orderCustomer service · Delivery
Delivery answers, from your ERP.
Saga answers from your ERP and sends order and delivery confirmations.
What we measure together
- Delivery questions Saga answers herself
Yes. Order 40 cylinders ships on Thursday and will be with you on Friday morning. The delivery notice comes by email when they leave the warehouse.Aftermarket · Technical support
The fault solved at first contact.
Saga answers from manuals and fault codes. If a technician is needed, it becomes a ticket with the material attached.
What we measure together
- Solved at first contact
- Tickets to a technician
Saga has written the replyAftermarket · Service and spare parts
The right spare part in seconds.
Saga finds the right spare part from the serial number and the machine, and suggests the order.
What we measure together
- Spare parts orders
- Response time
TeamsSagaThe whole journey
Saga sorts the inbox for you.
Saga sorts the inbox by step in the journey, answers what she can and creates tickets for the rest.
What we measure together
- Emails answered the same day
- Hours in the inbox
Some of our customers
Live at industrial
companies
like yours.
Distributors, manufacturers, machine builders and solution providers in Sweden, Norway, Finland and Denmark. They get the same questions as you, in the same systems. Here are some of them.
“Before, an enquiry could sit for too long. Now the customer gets an answer straight away, and we don’t lose deals because we didn’t get to it.”
Andreas HagbergCEO, Cromocol · part of the Ernström Group
How it fits together
Flows,
from question to deal.
The question comes in wherever it comes in. The answer is fetched from your own systems, with the source. Then it goes on to a quote, an order, a ticket or the right person. If Saga cannot find the answer, she says so and hands over.
Where it comes in.
The right answer every time, from your own systems.
The right next step.
SharePoint Teams Copilot ChatGPT Claude Who we are
We understand industry.
Behind Gaide is a team with more than fifteen years in industry, technology and entrepreneurship. We guide industrial companies from the first question to going live, and stay with them all the way: the next problem, the next process, new opportunities.
“Industrial companies should not have to build AI themselves or run five different systems. We set it up on your data and stay with you all the way, from the first question to the next process.”
CEO and founder, Gaide
Contact us
See what it would
look like for you.
30 minutes with Martin. You tell us where the questions pile up, we show you what it could look like on your own products.
Martin HelgessonChief Commercial Officer (CCO)
Frequently asked questions
What does it cost?
A monthly price that depends on which parts we put together and which flows we set up for you, with no lock-in. All your people and all support included. A start-up cost may apply for setting up data and flows. You get the full picture in the first call, before you decide.
Can we start with just one step?
Yes. You start where you have the most to gain and add the next step when you need it.
Do we need IT to get started?
Not for the web chat or Teams and chat. We need a contact person who knows your day-to-day. The systems are connected when you want.
We already have Copilot. Do we need this?
Keep Copilot. Saga knows your products, your prices and your history, with a source on every answer. If you want her inside Copilot, it is an add-on, get in touch and we will tell you more.
How do we know Saga answers correctly?
She only answers from your approved sources and shows where the answer comes from. If she cannot find the answer, she says so and hands over to the right person.
Where is our data?
Data is stored in Sweden. All processing happens within the EU. Your data stays yours, and you get it out whenever you want.